What is FIRST?
FIRST is the short way of saying "Free Information and Referral System Teleline." "Information
and Referral" is the process of linking people to services and information. Our staff listen to
you describe your situation and identify resources to help you. FIRST serves people living in,
or looking for information about, York County, Pennsylvania.
FIRST began in 1980 as the United Way's "Hotline for Help." Over time, our service has grown
dramatically from answering 800 phone calls a year to 37,000 calls. Callers ask for help with anything
from food, shelter, rent and utility assistance to health care, legal assistance and job searches.
FIRST is available 24 hours per day, 7 days per week by phone and our searchable database is
on the web. Click here to access the FIRST users guide.
Click here to access the FIRST database.
Agencies/Programs: Click here for easy steps to update your listing online.
Contact FIRST
Phone: (717)755-1000 or 1-800-673-2529
Mail: 800 East King Street
P.O. Box 1663
York, PA 17405
Email: first@unitedway-york.org
Fax: (717) 843-4082
